shanghaipools Casino & Sportsbook Data Care

What data we collect on shanghaipools

We collect information in several categories. During account registration, we collect your name, email address, phone number, and date of birth. To verify your identity (KYC verification), we may request a government-issued ID, proof of address, or a selfie. We collect payment information — such as your bank account number or e-wallet details — when you deposit or withdraw funds. We also collect information about your activity on shanghaipools: which games you play, your bet history, your account balance, and your login times.

We collect this data for specific purposes: to create and manage your account, verify your identity, process your deposits and withdrawals, detect fraud, comply with legal obligations, and improve our services. We do not collect data beyond what is necessary for these purposes. If you choose not to provide certain information — such as a phone number — you may still use shanghaipools, but some features (such as account recovery) may be unavailable.

How we use and store your data

We use your data to provide shanghaipools services — creating your account, processing your bets, handling your deposits and withdrawals, and responding to your support requests. We use your identity information to verify that you are who you claim to be and to comply with anti-money-laundering (AML) and Know Your Customer (KYC) regulations. We use your activity data to detect fraud, prevent abuse, and improve our platform. We may also use your email or phone number to send you account notifications, security alerts, or promotional messages (which you can opt out of anytime).

We store your data on secure servers protected by SSL encryption. Our servers may be located outside your jurisdiction — for example, in data centres operated by cloud providers in other countries. Your data is encrypted both in transit (when it travels between your device and our servers) and at rest (when it sits on our servers). We retain your data for as long as your account is active, and for a period after account closure to comply with legal obligations. After that retention period, we delete or anonymize your data.

Third-party processors and data sharing

We work with third-party service providers to operate shanghaipools. These include payment processors (who handle your deposits and withdrawals), cloud hosting providers (who store our servers), and customer support platforms (who help us respond to your messages). We share only the data necessary for each provider to perform their function. For example, we share your payment information with payment processors, but we do not share your bet history with them.

We do not sell your personal data to advertisers or data brokers. We may share your data with law enforcement or regulatory authorities if required by law — for example, if we receive a court order or a request from a financial regulator. We will notify you of such requests unless we are legally prohibited from doing so.

Your rights and data access

You have the right to access your personal data, correct inaccurate information, and request deletion of your data. To exercise these rights, log into your shanghaipools account and navigate to your account settings, or contact our support team via email or in-app chat. We will respond to your request within a reasonable timeframe — typically within 30 days. If you request deletion of your account, we will remove your personal data from our active systems, though we may retain anonymized or aggregated data for legal or operational purposes.

You also have the right to opt out of promotional emails and messages. You can manage your communication preferences in your account settings or by clicking "Unsubscribe" in any promotional email we send. Opting out of promotional messages does not affect transactional messages — such as account notifications or security alerts — which we send to keep your account secure.

Cookies and tracking technologies

We use cookies and similar tracking technologies to operate shanghaipools and improve your experience. Cookies are small files stored on your device that help us remember your login status, your preferences, and your activity on our platform. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them or they expire).

We use cookies for essential functions — such as keeping you logged in — and for analytics — such as understanding which games are popular or which payment methods users prefer. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, but doing so may affect your ability to use shanghaipools.

Data security and breach notification

We take data security seriously. Our systems are protected by firewalls, intrusion detection, and regular security audits. Our staff access your data only when necessary to provide support or maintain our systems, and they are bound by confidentiality agreements. If we discover a data breach — such as unauthorized access to your personal information — we will notify you promptly via email or in-app notification and take steps to mitigate the impact.

While we implement strong security measures, no system is completely immune to attack. We encourage you to protect your account by using a strong, unique password and enabling two-factor authentication (2FA) if available. If you suspect unauthorized access to your account, contact our support team immediately.

International data transfers

Our servers and those of our service providers may be located in countries outside Indonesia. When your data is transferred to another country, it remains protected by the same encryption and security standards we use domestically. By using shanghaipools, you consent to the transfer of your data to countries where our servers are located, subject to the protections described in this policy.

Contact us about privacy

If you have questions about our privacy practices, want to exercise your data rights, or have concerns about how we handle your information, contact our support team. We respond via email and in-app chat in English and Indonesian. You can also reach us during peak hours (typically 8 AM to 10 PM) for faster response times. Our team will help you understand your rights and address any privacy concerns.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or in-app notification. Your continued use of shanghaipools after such changes constitutes your acceptance of the updated policy. Our commitment to protecting your data remains constant — we are transparent about what we collect, how we use it, and how you can control it.