shanghaipools Account & Payment FAQ
Users ask us about account setup, payment methods, game coverage, and security. This page answers the most common questions so you can get started quickly. We cover registration steps, deposit and withdrawal processes, the football and esports markets we offer, KYC verification, and how our support team can help.
If your question is not listed here, contact our support team via email or in-app chat in English and Indonesian. For detailed rules on account suspension, data retention, or responsible-use policies, see our terms and conditions and privacy policyFor legal notices and compliance information, visit our legal notice page.
Our FAQ is updated regularly as we add new payment methods and markets. If you encounter a technical issue during registration or deposit, our support team responds via email and in-app chat. We do not offer phone support at this time, but we aim to resolve most issues within one business day.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer
- Game rules and marketsfootball betting, live-dealer tables, slots, and esports coverage
- Security and account careaccount protection, data deletion, and support channels
We require two documents: a government-issued ID (passport, national ID card, or driver's license) and proof of address dated within the last three months (utility bill, bank statement, or rental agreement). Upload clear photos of both sides of your ID and the full proof-of-address document. Our verification team reviews your documents and notifies you via email within one business day. If a document is unclear or incomplete, we'll ask you to resubmit. Once verified, you can deposit and withdraw immediately.
To request deletion of your account and personal data, contact our support team via email or in-app chat. Include your username and the email address associated with your account. We will verify your identity and process your request within 30 days. Note that we retain transaction records and KYC documents as required by law and for fraud prevention. After deletion, you cannot recover your account or bet history. If you have an outstanding balance, you must withdraw it before requesting deletion.
Payments and transactions
We do not charge deposit or withdrawal fees. Your full deposit amount is credited to your account immediately. When you withdraw, your full balance is sent to your payment method without deduction. Some payment providers (banks, e-wallets) may charge their own fees; check with your bank or e-wallet provider for details. Withdrawal requests are processed subject to verification windows — we review each request to prevent fraud. Most withdrawals complete within one to two business days.
To deposit via local payment, online payment, or e-wallet, log in to your shanghaipools account, go to Deposit, and select your e-wallet. You'll be redirected to the e-wallet app or website to confirm the transaction. Once confirmed, your balance appears in your shanghaipools account instantly. You can also deposit via mobile banking, local payment, online payment, or direct bank transfer (e-wallet, mobile banking, local payment, online payment). Each method works the same way — select the method, confirm the amount, and your balance updates immediately. Keep your transaction receipt for your records.
We offer a welcome bonus to new accounts that meet our eligibility criteria. The offer is subject to terms and conditions, including minimum deposit and wagering requirements. Log in to your account after registration to see the current offer and its terms. Bonus terms vary and may change; always read the full terms before claiming. If you have questions about your bonus or eligibility, contact our support team. We do not offer fixed bonus amounts — all offers are subject to verification and terms.
Game rules and markets
We cover major football leagues and tournaments including Liga 1, Piala Indonesia, Piala AFF, Piala Asia, Champions League, and Premier League. We also offer live betting on MotoGP, badminton, and esports tournaments (Mobile Legends, Free Fire, PUBG Mobile). Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Market availability varies by region and is subject to local law. Check the Sportsbook or Casino section in your account to see current markets.
Security and account care
Our support team responds in English and Indonesian via email and in-app chat. We aim to respond to all inquiries within one business day. For account issues, payment problems, or technical questions, contact us through the Help section in your account. Include your username and a clear description of your issue. We do not offer phone support at this time. For urgent issues, use the in-app chat feature — our team monitors it during business hours.